/* =====================================================================
   Fase 3: Ligar agora e Início
   ===================================================================== */
.link-plain {
  border: 0; background: none; padding: 0; color: var(--text); text-align: left;
  font: inherit; font-weight: 700; cursor: pointer;
}
.link-plain:hover { color: var(--accent); }

.info-block {
  display: flex; gap: 10px; align-items: flex-start;
  padding: 12px 14px; border-radius: var(--r-lg);
  background: var(--surface-subtle); color: var(--text-2); font-size: 14px;
}
.info-block > .icon { color: var(--accent); margin-top: 2px; }
.info-block strong { color: var(--text); }

/* ---------- Ligar agora ---------- */
.call-head { align-items: flex-start; margin-bottom: 20px; }
.call-head__right { display: flex; flex-direction: column; align-items: flex-end; gap: 10px; }
.call-chips { display: flex; flex-wrap: wrap; gap: 8px; justify-content: flex-end; }
.chip-stat {
  display: inline-flex; align-items: center; gap: 6px;
  height: 32px; padding: 0 12px; border-radius: var(--r-full);
  background: var(--surface); border: 1px solid var(--border);
  font-size: 13px; color: var(--text-2);
}
.chip-stat strong { color: var(--text); font-variant-numeric: tabular-nums; }
.chip-stat .icon { color: var(--accent); }
.call-filter { width: auto; min-width: 170px; }
[data-action="pause"][aria-pressed="true"] { border-color: var(--warning); color: var(--warning); }

.call-grid {
  display: grid; gap: 16px; align-items: start;
  grid-template-columns: 280px minmax(0, 1fr) 380px;
  grid-template-areas: "queue main script";
}
.call-queue { grid-area: queue; position: sticky; top: 16px; max-height: calc(100vh - 32px); overflow-y: auto; }
.call-main { grid-area: main; display: flex; flex-direction: column; gap: 16px; min-width: 0; }
.call-script { grid-area: script; position: sticky; top: 16px; max-height: calc(100vh - 32px); overflow-y: auto; padding: 18px; }

@media (max-width: 1360px) {
  .call-grid { grid-template-columns: 260px minmax(0, 1fr); grid-template-areas: "queue main" "queue script"; }
  .call-script { position: static; max-height: none; }
}
@media (max-width: 860px) {
  .call-head__right { align-items: flex-start; }
  .call-chips { justify-content: flex-start; }
  .call-grid { grid-template-columns: minmax(0, 1fr); grid-template-areas: "main" "script" "queue"; }
  .call-queue { position: static; max-height: none; }
}

.call-queue__head {
  display: flex; align-items: baseline; justify-content: space-between; gap: 8px;
  padding: 16px 18px 12px; border-bottom: 1px solid var(--divider);
}
.call-queue__head .card__title { font-size: 16px; }
.queue-note { display: flex; gap: 8px; padding: 12px 18px; font-size: 13px; color: var(--warning); background: var(--warning-bg); }
.queue-note .icon { margin-top: 2px; }
.queue-list { display: flex; flex-direction: column; gap: 6px; padding: 10px; }
.queue-item {
  display: grid; grid-template-columns: minmax(0, 1fr); gap: 4px; justify-items: start;
  width: 100%; padding: 10px 12px; text-align: left;
  border: 2px solid transparent; border-radius: var(--r-md);
  background: var(--surface-subtle); color: var(--text);
  transition: background-color var(--dur) var(--ease), border-color var(--dur) var(--ease);
}
.queue-item:hover { background: var(--track); }
.queue-item.is-current { background: var(--accent-soft); border-color: var(--accent); }
.queue-item.is-done { opacity: 0.85; }
.queue-item__name, .queue-item__meta { max-width: 100%; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.queue-item__name { font-weight: 700; font-size: 14px; }
.queue-item__meta { font-size: 12px; color: var(--text-muted); }
.queue-done { border-top: 1px solid var(--divider); }
.queue-done__title {
  padding: 12px 18px 0; font-size: 11px; font-weight: 700; color: var(--placeholder);
  text-transform: uppercase; letter-spacing: 0.06em;
}

.call-lead { display: flex; flex-direction: column; gap: 14px; }
.call-lead__top { display: flex; gap: 16px; align-items: flex-start; }
.call-lead__name { font-size: 22px; font-weight: 800; letter-spacing: -0.02em; line-height: 1.2; }
.call-lead__attempt { flex: none; font-size: 13px; color: var(--text-muted); white-space: nowrap; }
.call-lead__attempt strong { color: var(--text); }
.call-contact { display: flex; flex-direction: column; gap: 14px; }
.call-actions { display: flex; flex-wrap: wrap; gap: 10px; align-items: center; }
.call-actions__call { flex: 1 1 260px; }
.call-actions__phone { flex: 1 1 220px; }
.call-timer { height: 28px; font-size: 13px; }
.call-history { display: flex; flex-direction: column; gap: 8px; padding-top: 4px; }
.call-history__list { display: flex; flex-direction: column; gap: 6px; font-size: 13px; }

.call-result { display: flex; flex-direction: column; gap: 16px; }
.result-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; }
@media (max-width: 640px) { .result-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); } }
.result-btn {
  display: flex; align-items: center; gap: 10px;
  height: var(--h-action-lg); padding: 0 14px;
  border: 1px solid var(--border); border-radius: var(--r-md);
  background: var(--surface-subtle); color: var(--text-2);
  font-size: 14px; font-weight: 600; text-align: left;
  transition: background-color var(--dur) var(--ease), border-color var(--dur) var(--ease), color var(--dur) var(--ease);
}
.result-btn:hover { color: var(--text); border-color: #3A3A40; }
.result-btn[aria-checked="true"] { background: var(--accent-soft); border-color: var(--accent); color: var(--text); }
.result-btn .kbd { opacity: 0.8; }
.result-dot { width: 10px; height: 10px; border-radius: 50%; flex: none; background: var(--text-muted); }
.result-dot--danger { background: var(--danger); }
.result-dot--warning { background: var(--warning); }
.result-dot--success { background: var(--success); }
.call-result__footer {
  display: flex; justify-content: space-between; gap: 10px; flex-wrap: wrap;
  padding-top: 16px; border-top: 1px solid var(--divider);
}
.call-shortcuts { margin-top: 14px; display: flex; flex-wrap: wrap; align-items: center; gap: 4px; }
@media (hover: none) { .call-shortcuts, .result-btn .kbd { display: none; } }

/* Script */
.script__head { display: flex; flex-direction: column; gap: 10px; margin-bottom: 12px; }
.script__head .card__title { font-size: 16px; }
.tabs--script { margin-bottom: 14px; }
.tabs--script .tab { padding: 0 8px; font-size: 12px; }
.script__panel { display: flex; flex-direction: column; gap: 10px; }
.script__panel:focus-visible { border-radius: var(--r-md); }
.script-step { display: flex; flex-direction: column; gap: 6px; }
.script-step__text {
  background: var(--surface-subtle); border-radius: var(--r-lg); padding: 14px 16px;
  font-size: 15px; line-height: 1.6; color: var(--text);
}
.script-step__tip { display: flex; gap: 6px; align-items: flex-start; font-size: 12px; color: var(--text-muted); padding: 0 4px; }
.script-step__tip .icon { margin-top: 1px; color: var(--warning); }
mark.ph { background: var(--warning-bg); color: var(--warning); border-radius: 4px; padding: 0 3px; }
.qual-list { display: flex; flex-direction: column; gap: 12px; }
.qual-status { font-size: 13px; color: var(--text-muted); margin-top: 6px; display: flex; gap: 8px; align-items: flex-start; }
.qual-status.is-ok { color: var(--success); }
.qual-status .icon { margin-top: 1px; }
.objections { display: flex; flex-direction: column; gap: 8px; }
.objection { border-radius: var(--r-lg); background: var(--surface-subtle); overflow: hidden; }
.objection__q {
  display: flex; align-items: center; justify-content: space-between; gap: 10px;
  width: 100%; padding: 12px 14px; border: 0; background: none; color: var(--text);
  font-weight: 600; text-align: left;
}
.objection__q .icon { color: var(--text-muted); transition: transform var(--dur) var(--ease); }
.objection__q[aria-expanded="true"] .icon { transform: rotate(180deg); }
.objection__a { padding: 0 14px 14px; color: var(--text-2); font-size: 14px; line-height: 1.6; }

/* ---------- Início ---------- */
.goal-grid { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 24px; }
@media (max-width: 900px) { .goal-grid { grid-template-columns: minmax(0, 1fr); gap: 18px; } }
.action-list { display: flex; flex-direction: column; gap: 8px; }
.action-row {
  display: flex; align-items: center; gap: 14px;
  padding: 10px 12px; border-radius: var(--r-lg); background: var(--surface-subtle);
}
.action-row__time { display: flex; flex-direction: column; align-items: flex-end; width: 56px; flex: none; font-weight: 700; line-height: 1.2; }
.action-row__time .xs { font-weight: 500; color: var(--text-muted); }
.action-row__time.danger .xs { color: var(--danger); }
@media (max-width: 560px) {
  .action-row { flex-wrap: wrap; }
  .action-row > .btn { margin-left: 70px; }
}
.person-card { padding: 18px; display: flex; flex-direction: column; gap: 14px; }
.person-card__stats { display: grid; grid-template-columns: repeat(3, minmax(0, 1fr)); gap: 8px; margin: 0; }
.person-card__stats > div { background: var(--surface-subtle); border-radius: var(--r-md); padding: 8px 10px; }
.person-card__stats dt { font-size: 11px; color: var(--text-muted); }
.person-card__stats dd { margin: 0; font-size: 18px; font-weight: 800; }